Hotel door locks & access manangement systems. For non-technical questions please contact Customer Service. When the handle is turned, the screw that fixes the handle on the panel will touch the door leaf; The panel installation is skewed, causing the square handle rod to always be under force; The handle hole of the panel is too small, and the handle is obstructed and cannot return automatically; The position of the gusset plate on the door frame is not installed correctly, causing the diagonal tongue to be unable to extend or not open; The door opening is too small, or there are foreign objects on the sidewall, which hinder the movement of the inclined tongue assembly, resulting in the willing tongue cannot be extended or incompletely extended (see the extension length for details); Adjust the position of the buckle box cover (usually move inward to the centerline of the wall); expand the door opening or clean up foreign objects; Problem analysis: Generally, the battery voltage is too low after use. 4 Section 1: Introduction 5 Welcome to SAM RF 6 SAM RF System Components 7 System Requirements 8 Quick Reference Guide 11 Section 2: Installing the SAM RF System 30 Installing the USB Driver Software 31 Installing the USB Driver Software 34 Installing the Electronic Key Encoder and Utility Device 39 Using the SAM RF Software 41 If the card is lost, you need to report the loss of the card in the system, and at the same time, make a loss report card, swipe it on the door lock to notify the loss, and the lost door card is invalid at this time; If the lost card is recovered, you need to make a cancellation report card in the system and swipe it on the door lock to cancel the loss report. main entrance; floor main door) or special zones (e.g. Make sure that the battery is charged and inserted correctly. 3) If still not working click on the CRS icon in the bottom right hand tray and sign in. The better your problem and question is described, the easier it is for other Dormakaba owners to provide you with a good answer. The front and back panels are connected by two handle spindles inserted in the lock mortise and then joined by fixing screws at four corners. Ideal for retrofits, this lock works with the Windows-basedSystem 6000,Messenger LENSonline wireless system andDeskLincfront desk system. Hotel door lock problem 2: the hotel door lock handle cannot be automatically returned. Saflok Troubleshooting: Comprehensive and Detailed Guidance. But you can not use any key card to open the door. Try using different keys/cards until your issue has been resolved; this may help determine whether something is wrong with one particular card/key rather than your entire system, which would require more extensive repairs. When the power is out, the hotel door can still work. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Multihousing Solutions: A secure living experience for your residents, MT-QTM Lock Finish Application Definitions [April 2021], Saflok MT RFID Installation Instructions, Saflok MT RFID Door Prep Template 12-01-2020 | 65KB, Saflok MT RFID Door Prep Template 12-01-2020 | 73KB, 1" solid deadbolt (optional auto deadbolt), Staff monitoring - Keycard audits (RFID and smartcard), ANSI lock case with 1 " or 1" lock front mortise, Options: automatic deadbolt, door ajar, MKO, European lock case mortise (20 x 165 mm) with 20 x 233 mm lock front mortise, Messenger Ready - DAJ mortise (ANSI lock case), Standard (stand alone) inside escutcheon, Messenger Online - Lock controller board with Messenger capability, DAJ mortise (ANSI lock case), Inside escutcheon equipped with Messenger module, Certified to ANSI / BHMA A156.13 mortise locks (Grade 1), Certified to ANSI / BHMA A156.25 electrified locks (Grade 1), Meets UL 10C and UL 10B, on fire-rated door up to and including three hours, Outdoor side: -31F to 151F (-35C to 66C), 0% to 85% non-condensing humidity at 86F (30C), Lock programming and audit records are not erased during battery replacement, Operates with a completely sealed contactless reader (RFID only), Suitable for small to very large scale housing factilites, Easily replaces existing mechanical or electronic door locks, Access control for guest rooms, common areas, and back-of-the-house. How does the Clock PMS+ revenue system work? The deadbolt is controlled by the thumb knob of the interior handle, and the handle on the front and back panels governs the lock latch bolt. Check for other label errors by looking at error codes listed by your printer manufacturer (if applicable). Learn more about dormakaba Americas. Troubleshooting: Check whether the door pinch plate is in place, and reinstall and debug the side trim. One rare reason is that the key card was kept near a cell phone device that has demagnetized the card. Important: A Clock IoT device is required for this integration and it must be connected to the same local (internet) network as the Saflok server. Then, some common issues and causes of smart RFID card hotel locks will be introduced in detail and simple solutions. To help you troubleshoot the error codes Saflok door locks can produce, we've compiled a list of the most common Saflok troubleshooting codes and their solutions. Fast blinking green indicates that a valid card has been swiped but failed authorization due to no way being found through which it could pass. Hotel Door Lock Maintenance: 19 Tips Maintain Hotel Door Lock Well, https://www.youtube.com/watch?v=hHjgzmGvAuo, Hotel Key Card not working (https://www.youtube.com/watch?v=hHjgzmGvAuo), Onity Locks Troubleshooting: Professional Step-by-Step Guide, Yale Lock Troubleshooting: Expert Step-by-Step Guidelines. Hotel door lock problem 9: Anti-lock cannot be locked. If you have used ONITY hotel locks and have some problems, you can refer to this article: Onity Locks Troubleshooting: Professional Step-by-Step Guide, If you have used Salto hotel locks and have some problems, you can refer to this article: Salto Lock Troubleshooting Guide, If you have used Yale locks and have some problems, you can refer to this article: Yale Lock Troubleshooting: Expert Step-by-Step Guidelines. The MT RFID is able to operate using the dormakaba Mobile Key System and can be offered with the following options: Bluetooth Low Energy (BLE) compatible, ready or enabled. Lodging Integration PartnersThird party service providers supporting dormakaba lodging productsLodging Service PlansService & maintenance coverage for Ilco & Saflok products Read moreBrochure contrle daccs pour lhbergementTlcharger la brochure contrle daccs pour lhbergementLire dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Lodging Systems: Enhance the guest and resident experience, MT-QTM Lock Finish Application Definitions [April 2021], Quantum MT RFID Installation Instructions, Brochure contrle daccs pour lhbergement, New construction and retrofit applications, Works with Saflok System 6000 access management software, Online wireless integration, with Messenger LENS, High security and tamperproof design 1 solid deadbolt (optional auto deadbolt), Emergency access: emergency key and electronic override, ADA Standard levers: bright chrome, bright brass, satin chrome, satin brass, dark mahogany. In that case, the backed-up data can be perfect for re-registration. If this does not work, try pressing * again. If neither of these steps works, then contact Saflok customer service immediately so they can help resolve this issue! manual before closing the door. Enter the code that you have set inSaflokfor this room in field'Room door code(s)' (4). Is power connected? ninhorg. Problem analysis: The gap between the door frame and the door on the side of the lock is not adjusted correctly (the gap is too small, and the door is heavy when opening and closing the door), Troubleshooting: Adjust the gap between the bolt panel and the door frame patch to keep the gap within 3-5MM. Please remove the battery and put it back in. The mainboard is connected to the lock mortise, which is connected to the battery for the power supply. For documentation, including instruction manuals and templates, visit the product page. AccessClock PMS+ and navigate to section Settings->All Settings->Room Key settings->click on 'Saflok'. Some live technical support may be subject to fees depending on the product warranty, maintenance plan & emergency or normal business dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates. dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. The main PCB board of the RFID hotel lock is the core component, which can control the work of the entire hotel lock, such as controlling the operation of swiping the card, the work of the lock cylinder, and the work of the battery. Troubleshooting: Check if the safety tongue pops out or is not flexible; readjust the side trim. This will reset all settings on the lock to their original factory settings so you can start over from scratch if necessary! Saflok technical specialists will recommend this service only if necessary. View the manual for the Dormakaba Saflok System 6000 here, for free. Yes In this video we will go over how to transfer doors from the Dormakaba Community software to the Handheld HH6 programmer The spindle of the handle is not put into the square hole of the door handle; There is no spring in the door handle square hole, and the spindle of the door handle retracts into the square handle hole; Reinstall the spindle of the hotel door lock handle; The building number and floor are incorrect; The building number, floor, and room number are not set; Set the building number, floor, and room number. If your Saflok key has been programmed, please confirm you are trying to open the right programmed Saflok door lock. 1. The lock is easy to use and works with the Windows-based System 6000. The battery is essential to make the RFID hotel lock system work normally. Did you find it helpful? Now, lets divide hotel lock FAQs into two broad categories: Hotel Lock Not working Problems and Troubleshooting. Ask your question here. Is your question not listed? Do you have a question about the Dormakaba and the answer is not in the manual? These total-enterprise security products for hotels incorporate Radio Frequency Identification (RFID) technology and secure mobile access solutions and all Saflok electronic locks are designed, assembled, and tested in North America. It may be that the lock strike of the hotel door lock is not installed correctly, causing the latch bolt to fail to pop out or the latch bolt to be inflexible and unable to pop out. Lodging Integration PartnersThird party service providers supporting dormakaba lodging productsLodging Service PlansService & maintenance coverage for Ilco & Saflok products Read moreBrochure contrle daccs pour lhbergementTlcharger la brochure contrle daccs pour lhbergementLire dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Lodging Systems: Enhance the guest and resident experience, MT-QTM Lock Finish Application Definitions [April 2021], Saflok MT RFID Installation Instructions, Brochure contrle daccs pour lhbergement, New construction and retrofit applications, Works with Saflok System 6000 access management software, Online wireless integration, with Messenger LENS, 1" solid deadbolt (optional auto deadbolt), ADA Standard levers: bright chrome, bright brass, satin chrome, satin brass, dark mahogany, Door Thickness: 13/4" (44.5mm) to 21/8" (53.98mm) for standard product, ANSI lock case with 11/4or 1 lock front mortise, Options: automatic deadbolt, door ajar, MKO, European lock case mortise (20 x 165 mm) with 20 x 233 mm lock front mortise, RFID credentials:MifareClassic andMifarePlus available, Lock programming and audit records are not erased during battery replacement, Operates with a completely sealed contactless reader, Saflok Messenger Lens, for online capabilities, A dormakaba Mobile Access Solution Program, Suitable for small to very large-scale hotels, Easily replaces existing mechanical or electronic door locks throughout a facility, Access control for guest rooms, common areas as well as back-of-house. Operations - Orders (front of house + kitchen), Internal: interfaces / localizations / fiscalization, Multiple Accounts (Properties, Restaurants), Charge Templates - Operational Charge Templates, Charge Templates - System Charge Templates, Charge Templates - 'Booking (Daily)' and 'Room type auto-charge' templates, Packages - Creating Packages and adding Items, Rate Section - Creating and editing rates, Tags - Using Tags, Favourite and Company Tags, Google Analytics and Other Web Tracking Products, Import of Company and Agent profiles from Channel managers, MyBooking (Self Service) Portal - Functional overview, MyBooking (Self Service) Portal - Settings, MyBooking (Self Service) Portal - Upgrades, Guest Mailer - Explaining modes and filters for automatic emails, Using the Visual Builder to create stunning emails, Guest Mailer - Using a Custom-designed Confirmation email, Guest Mailer - Editing the built-in Confirmation Email, Guest Mailer - Example setup of automatic mailers, Create a group booking and copying a booking, Standard Folio - how to create and search, Folio Printouts and Charge Template Grouping Options, How to Handle Deposits Through the Transfer Payment Model, How to Handle Deposits Through the Deduct Charges Model, Housekeeping Settings - Activities, Sectors, and Credits, Housekeeping Operations - Generating the tasks for the day, Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks, Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive, Sorting, visualization and hiding of Guest profile fields, Guest Profiles - The Guest profile, Searching and Merging, Masking, Retention period, and ID Processor settings, Selecting your Payment Processor in Clock PMS+ / Clock POS, Payment operations in Clock PMS+ (back-end), Adyen - DropIn (Alternative Payment Methods), MICE - Creating 'Events', Guarantee Statuses, Expiry/Cut-off days, MICE - Creating Blocks (for Events or Group Bookings), MICE - 'Copy from' function (Part 2 - Event Templates), AUSTRIA - Austrian fiscalization feature activation guide - Obono.at (by fiskaly GmbH), AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+, Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface, FRANCE - INSEE monthly statistics export, GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+, GERMANY - Necessary documents for a POS tax audit, ITALY - Italian fiscalization with Epson RT printers, SLOVENIA - Slovenian fiscalization feature activation guide, SLOVENIA - Slovenian fiscalization funtions guide, SLOVENIA - AJPES Police Guest Data Export, SWITZERLAND - Hotel statistics report (HESTA), Tax Settings, Revenue Categories and additional, Applying discounts, surcharge and making items Complimentary, Transferring charges (bills) to Clock PMS+. 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