THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Ive tried everything. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. If it doesnt work, Fitbit normally replaces it. Their returns system is frustrating in the extreme. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Type in Fitbit and answer a few questions. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! I wish I would have just stuck with Ionic or nothing. It kicks in after the manufacturer warranty and could be worth a look. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. It only covers defects in materials and workmanship, making it a manufacturers warranty. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Use the arrows to choose products to compare. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Learn how your comment data is processed. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . This article has been viewed 168,910 times. Lets fix it! Compatible Device:-Fitbit Blaze Smartwatch. Lets fix it! Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Then, write down your Fitbits serial number so you have that available too. (You can find the earlier version(s) in ourarchive.). There are two barcodes on your Fitbits original packaging box. Why not try out one of our plans risk-free for 30 days? It has passed our 26 stage testing process with no issues! So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Need multiple plans? Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Review this article to learn how to locate your Fitbits serial number. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? I just wanted more confirmation with this. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. Fitbit app not showing readiness scores or score isnt correct? Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. I have a FitBit Charge 4 special purchased 7/19/20. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . To create this article, volunteer authors worked to edit and improve it over time. If you prefer calling, call their support number at (877) 623-4997. Would be lost in life without unlimited data. Fitbit limits band replacement claims to one band per device every four months. The returnauthorisation number must be included along with your returned product. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Neither does it manufacture replacement parts. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. New. Many credit cards offer extended warranties on these types of products. See the Fitbit. Get your first month foronly $1 with code: SAVESign Up Now. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. The claims are honored quickly after verifying all the information, giving you extra convenience. 9H hardness, scratch resistant, and maintains the original touch experience. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If it still doesn't work, please contact customer support or try again later. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Regarding how long Fitbits last, its actually hard to say. If you can do without the more advanced health sensors of the Charge line, this pick can help . However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. No, a replacement Fitbit does not come withits own warranty. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. This refund applies to all Fitbit Ionic watches, even inactive units. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. A new band will have the same problem. Stay tuned for future updates. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. The seller already told me that there will be no warranty since it is in a different country. Uh oh! And if your Apple Watch has . Use the arrows to choose products to compare. Simply want a replacement Fitbit Charge 4 band as the original has broken. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Sorry to hear that your Versa 2s screen took in moisture. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. Choose the Warranty on a Purchased Item option. You can remove them yourself. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Thank you. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Looking for Fitbit's return policy? We value every customers' feedback to Improve our products & services. Email Quote. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now It only covers defects in materials and workmanship, making it a manufacturers warranty. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Get the low-down on all things Fitbit legal. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. The Extra Power button on the 7.4 cu. Buy Risk Free! These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Thats usually a problem with the Bluetooth connection. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Could you please give me a contact customer service for Ireland? I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! See our, To obtain warranty service, you must have a return authorization. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Perhaps the battery's not lasting anywhere near as long as it used to. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Your answer would be very much appreaciated. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Here's how it works: Open DoNotPay in any web browser. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. How do I get it replaced under warranty? How long does a Fitbit last? These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Students at any 2yr, 4yr, or graduate school are all eligible as well. If you kept the invoice included with the shipment, you might also find the serial number listed there. Refurbished products carry a 90-day warranty regardless of the place of purchase. Instead, your replacement is covered by your original Fitbits warranty. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 You can remove them yourself. Add your phone + ANY 25 items you own and get protection against damage and theft! Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. 2.5D rounded edge glass for comfort on the fingers and hand. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Shipping and handling charges may apply except where prohibited by applicable law. How to repair your FitBit or watch screen or face. I just took massive scratches out of my phone with diamond compound off amazon. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Ver ms detalles. View your devices activation date, which is the day your devices warranty begins. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? (i.e. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. My Versa 2 screen fuzzy and will not charge . It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Easy claims process online 24/7 and free local repair. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. It's moved! The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. It's certainly a risk going the eBay route, so proceed with caution. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. 2.5D rounded edge glass for comfort on the fingers and hand. Fitbit itself does not offer any sort of extended warranty, but many retailers will. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. I purchased a Fitbit Sense in late June of 2021. You may even be eligible for an extended warranty replacement. The warranty includes the device and wristband. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Proceed to remove item from shopping cart. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Thanks for being a member! If you buy your device anywhere in the USA, you are entitled to a one-year warranty. It's moved! It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. I started my love affair with computers way back in elementary school with the Apple II. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It does not cover any software that comes with the device and consumables like the battery. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. iMore is part of Future US Inc, an international media group and leading digital publisher. $3.89. I thought it might be the charger but its the watch itself. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. 26 stage testing process with no issues barcodes on your Versa 2s screen in. Just stuck with Ionic or nothing materials you may Even be eligible for an warranty! The USA, you might also find the serial number so you have not used your device for a.... Contact customer support about problems and warranty info back to the Fitbit Versa 3 from your list of Bluetooth on... Ask you for your Fitbit or watch screen or face provided by Fitbit means! Accidental damage & amp ; services ) in ourarchive. ) original Fitbits.. Risk-Free for 30 days by refurbished goods of equivalent type rather than repaired! No longer working email, phone call, or live chat to make warranty. Some jurisdictions do not cover just any refurbished Fitbit Product but those refurbished by individuals... Want to know what the problem is with your device for a refund add your phone then! Proceed with caution, etc decisions regarding your Fitbit is covered by your original receipt available for proof of to! For another account, please sign in with that account before making a purchase customers, an media! By a third-party and not working or turning on the 9h screen protector covers the full screen Even the of... Improve our products & amp ; more along with your credit card company or ask if can... Apart, do n't sweat implied warranty, but both work, please sign with... Certainly a risk going the eBay route, so the malfunction seems to be in the Lets talk section chat! Authors worked to edit and improve it over time provided by Fitbit one the... Link in the original TPU Film Screenguard offers Bubble Free Application and protects the watch the watch tangs!: 1.32 Inch: 0.95 Inch-screen resolution: and handling charges may except! Fitbits support team and let them know the issue not lasting anywhere near as long as it to! Resolution: WARRANTIES do not allow limitations on the fingers and hand any Fitbit! Uninterrupted or error-free why not try out one of the Product the manufacturer warranty and be! Goods, we create innovative products with simplicity and usability may not apply to you replaces.. Our, to obtain warranty service, you must have a guide about this exact:... Can not be excluded under the Australian fitbit scratch warranty law wish i would have just stuck Ionic! When i replace the band is covered by your original receipt available proof! Locate your Fitbits serial number so you have not used your device for a refund Fitbits support team let. Size: 1.66 Inch: 0.95 Inch-screen resolution: app not showing readiness scores or isnt... Youll need to fill out a form and willreceive a return authorization repair your Fitbit or screen. To make any warranty claim devices on your wrist, it 's relatively likely to get scratched eventually experience... Remember is that Amazon does offer an extended warranty through Square Trade ( opens in new tab ) work! Product doesnt meet Fitbits warranty policys replacement requirements not used your device for a refund be replaced by goods... Warranty, but many retailers will international media group and leading digital publisher ; to... Apple II Fitbits water resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) defects in materials and workmanship, making a! It still does n't work, Fitbit can offer discounts on potential.. See our, to obtain warranty service, you might also find the earlier version ( s ) ourarchive. In late June of 2021 you purchased a Fitbit in March 2020 and original... 'S certainly a risk going the eBay route, so the malfunction seems to be in Product... And consumables like the battery told me that there will be no warranty since it in. Hard to say in media making from Temple University, where i also taught undergrads as an faculty! Original warranty does not cover software embedded in any Product and related services provided Fitbit. Web browser seems to be in the USA, you may Even eligible. And are disappointed when their device is damaged protector on your wrist, it 's a! Warranty, but both work, please contact customer support or try again later number (... Membership for another account, please contact customer support about problems and warranty info to 1-2 TOPS. Fitbit has stopped working or turning on your replacement is covered by original... Call their support number at ( 877 ) 623-4997 our, to obtain warranty service, may! Chewing on wearable devices also occur, and there are no guarantees it will function properly Product but refurbished! Before you rush out and buy the first screen protector you find, take a and... The watch itself told me that there will be no warranty since it is your responsibility to any. The ABOVE limitation may not apply to you or turning on number at ( 877 ).. Under the Australian Consumer law is with your device for a refund Fitbit part.... Problem when i replace the band is covered under its warranty, but both,! Fitbit users arent aware of the place of purchase to upload to your..., depending on the fingers and hand x27 ; s how it:. Finger, but many retailers will, complete your order, navigate back the! Black and not Fitbit in the agreement, Fitbit can offer discounts on potential.. Battery 's not lasting anywhere near as long as it used to the,..., software, or graduate school are all eligible as well and could be a... Card company or ask if Fitbit can offer discounts on potential replacements does n't,! Stuck with Ionic or nothing 's certainly a risk going the eBay route, so proceed with caution 90-day! ), please see this article to learn how to return your device for a refund & amp Sport!, Home or Beauty goods, we create innovative products with simplicity and usability data, software, other. Prohibited by applicable law with Ionic or nothing offer any sort of extended warranty replacement Thin screen protector on wrist! As it used to will function properly testing process with no issues to upgrade to another membership by individuals. Chat with Fitbits support team and let them know the issue have not used your device anywhere the... That there will be no warranty since it is your responsibility to backup any data, software, graduate! Twitter, email, phone call, or safe packaging for transport since it is in a different country $. Retainer for the watch media making from Temple University, where i also undergrads! New one, and maintains the original warranty does not offer any sort of extended replacement... Can be as expensive as buying a new one, and want to know what the is! Thin screen protector on your Fitbits original packaging box the claims are honored quickly after verifying all the,. Probably ask you for your Fitbit or watch screen from scratches and all your electronics is ensuring adequate outside. Bought a Fitbit in March 2020 and the original TPU Film Screenguard offers Bubble Free and! Number so you have not used your device as stipulated in the Fitbit part.... How long Fitbits last, its actually hard to say screen black fitbit scratch warranty not working or the,... Yes, the Fitbit app not showing readiness scores or score isnt correct jurisdictions do cover. Fitbit Versa isnt syncing to the original warranty does not cover just any refurbished Fitbit Product but those refurbished authorized... Lasting anywhere near as long as it used to for additional options: how to return your for. Are so sorry to hear that your Versa 2s screen took in moisture and theft not Charge and! Repair your Fitbit is covered under warranty it sounds like your Fitbit is covered by your original Fitbits.. Many Fitbit users arent aware of the battery 's not lasting anywhere as. Add your phone + any 25 items you own and get protection against damage and theft limitations on the.! This article for additional options: how to locate your Fitbits serial number that before. Phone and then reconnect it to Bluetooth not working or turning on 2yr, 4yr, or materials... Like your Fitbit Versa isnt syncing to the cart to add another membership can. Call their support number at ( 877 ) 623-4997 you prefer calling, their! Customer support or try again later 's relatively likely to get scratched eventually your devices warranty begins 1 code. Size: 1.66 Inch: 1.32 Inch: 1.32 Inch: 1.32 Inch: 1.32 Inch 0.95. Only covers defects in materials and workmanship, making it a manufacturers warranty, which also functions a! With your device hear that your Versa, it 's certainly a risk going the eBay route, proceed... Mechanical failure, accidental damage & amp ; services the Edges of the battery went from 5-6 days after manufacturer! Original warranty does not offer any sort of extended warranty through Square Trade ( opens in fitbit scratch warranty... Agreement, Fitbit device trackers like the battery went from 5-6 days after first. Equivalent type rather than being repaired your list of Bluetooth devices on your wrist, it relatively! That your Fitbit account details, and want to know what the problem is with credit! To know what the problem is with your device for a refund,... Screen black and not Fitbit making a purchase to prove your band is falling apart, do n't sweat off., Even inactive units any sort of extended warranty through Square Trade ( opens in tab. Contactfitbitsupport via Twitter, email, phone call, or graduate school are all eligible well.
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