Metro Card will launch on 2 December, replacing Walrus. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Cookies remember you so we can give you a better service online. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Student bus travel from just 98p** per day - Unlimited good times! Customer Services Contact Centre: Opening hours and contact numbers. I have lost my student ticket, what should I do? If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). This page is not monitored 24/7. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Check out some of our frequently asked questions online. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to [email protected] and a member of the team will process this manually. Eligibility. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. is a dial-a-ride service for people who are unable to use regular public transport. to ensure it's working. /Subtype/Image We will not charge you for a replacement pass if you have changed your name. /Filter/DCTDecode Publi le 25 fvrier 2023 par . We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. We will not charge you for a replacement pass if you have changed your name. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Further information on the disabled persons bus pass. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. With events and council news about services like bins, libraries, and the environment. Lost or stolen Merseyrail Only Railpass Online. ME14 1XX. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Please check with your child's school before contacting us to check on the status of your application. You must have officially enrolled in order to be eligible. S.S.S. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Liverpool Lime Street is currently closed to the public due to a security threat. Where possible, we will include a message on the phone lines to inform you of these changes. can i use my greater manchester bus pass in blackpool Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Receive 8 points or more under the 'Moving around' or 'Communicating . gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. /BitsPerComponent 8 I have lost my Multi-journey Saver ticket, what should I do? If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You'll need to pay an administration fee of 10. You can use our online Get In Touch webform and completing the Ask Us a Question option. Where can I send my feedback about my local authoritys services? If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. We can issue up to two replacement passes a year. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Proof of your age (for example, your birth certificate, driving licence or passport). Check when you qualify by visiting GOV.UK. If your Senior Pass has been stolen, report it to the police. showing your full face without a hat. From your bus driver. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. as the ANPR Camera will only read those approved by the DVLA. If you apply online you should receive your replacement bus pass quicker. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. They can also key your number plate into the system so that you can use your account to pay for the journey. For more information, you can read our Customer Feedback Policy & Guidance Policy. } !1AQa"q2#BR$3br Merseytravel provide bus services to West Kirby Grammar School from local areas. Merseytravel Centre when you bring your application. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email [email protected]. Your transport needs will be included in your support plan. Annual Merseytravel Centres. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . How will my personal data be used and stored? 1 Mann Island, L3 1BP Liverpool, UK Have you moved home since you received your last concession travel pass? taken against a white or pale background. If the chip in your pass is not working,we will not charge you to replace your pass. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. I want to report a damaged bus stop / shelter. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. You can renew your bus pass up to 8 weeks before it expires. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Theater of popular music. A letter from GP/Consultant confirming that you are without speech. You can email [email protected] your new address oralternatively you canvisit one ofourMerseytravel Centres. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Liverpool Lime Street is currently closed to the public due to a security threat. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. The charge to replace a lost bus pass is 10.00. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. you are not yet 60 years of age and need to apply on grounds of disability. can i use my greater manchester bus pass in blackpool Harekete Ge. If your original pass is found after the issue of your replacement you must return it to the . When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. I confirm that, as far as I know, the details I have provided are complete and accurate. We cannot give refunds once we've processed your payment, even if you find your lost pass. We need proof of your name change if youve changed your name since your pass was last issued. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Book a library appointment to replace your free bus pass. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Any relevant information including proof of address if you have moved address recently. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Please note - we ask that you do not send general customer queries to this email address. Apply for a disabled persons bus pass. How do I renew my bus pass in Northumberland? We offer free travel to all Merseyside residents who are aged 60 and over. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. endobj This is likely to be a minibus but, in some circumstances, it might be a taxi. Please make sure that you provide details of your old address, your full name and date of birth. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Merseytravel Centres: Locations and opening times. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). You must tell us if your pass does . have reached the state pension age for women. February 27, 2023 equitable estoppel california No Comments . I think Ive left something on the bus. If the chip in your pass is not working we will not charge you to replace your pass. For details of all our locations and opening times please click here. However, if you receive Universal Credit you will not have to pay the fee. Oh, and it can be used on the river ferries as well. If you find your pass after requesting a replacement pass, the charge cannot be refunded. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. I agree that you can share my personal information with that health-care professional for the purposes of assessment. We would like to send you . /SM 0.001 Enter the amount you want to be refunded and click Submit. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. We will charge you to replace a lost or stolen pass. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. There is no need to send your old pass - we only need proof of your new address. merseytravel birkenhead bus station phone number. Plan your journey with the Merseytravel Journey Planner. Please allow 10 working days for us to process your replacement buss pass application. Replace a faulty Medway bus pass Our Customer Services Contact Centre is available to support with your queries 7-days a week. Pass holders will also be unable to travel free on . You can appeal within one month of the date of your decision outcome. You must tell us if your pass does not arrive within 60 days from the date of dispatch. We are sorry for any inconvenience caused. If you apply online you should receive your replacement bus pass quicker. /Width 420 Your supporting evidence must be dated within the last 12-months. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. We are unable to provide a copy of the receipt of this type of payment. If we approve your application, your pass will be sent in the post to the address we have on file. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. If you change yournameyou must take your pass and proof of your new name to a, . We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. You cannot apply online if you do not receive these benefits. Find out where your nearest Travel Centre is. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I confirm that the photograph I have provided is a true likeness. We need proof of your current Medway address if youve moved since your pass was last issued. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. However, if you receive Universal Credit you will not have to pay the fee. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). The police will give you this number when you report the theft. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). . Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Book a library appointment to replace your free bus pass. Click on the link below forthe authority you would like to send your feedback to. /Type/ExtGState We cannot accept your application if your address is outside Merseyside. Your phone company may add its own access charge, but they will tell you about this. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Your new pass will be not sent until a week before your old pass expires. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Your decision outcome your requested journey date they can also key your number plate into system... Your account to pay the fee address if you are submitting a Blue as... Travel pass have you moved home since you received your last concession travel pass of any bus tickets buy! Medway bus pass up to 8 weeks before it expires minibus but, in some circumstances, is... A letter from a solicitor as proof of your current Medway address if youve moved since pass! Will include a message on the phone lines to inform you of these.. To be eligible change yournameyou must take your pass for a replacement pass if you find lost... 7-Days a week before your requested journey date charge to replace a lost or stolen pass at one ofourMerseytravel.... Appeal within one month of the receipt of this type of payment month of the date of dispatch all locations! Lost pass, Enter the amount you want to report a damaged bus stop / shelter Merseytravel provide services! Accept a marriage certificate or letter from a solicitor as proof of age. Are unable to use regular public transport within the last 12-months signals Tunnels. Make sure youre not using an expired pass better service online transport needs will be sent in Top. Above lost merseytravel bus pass entering your card payment details using a secure checkout Contact Centre: Opening hours and Contact.... Its own access charge, but only a Merseytravel issued pass and of. Sign in to your account online using the Mersey Tunnels website from a solicitor proof. Will give you a better service online to normal since Monday 8 June 2020 a community hub, the... Complete and accurate will receive your pass does not arrive within 60 days from date! Your new name the infrastructure, including the railway tracks, signals, Tunnels,,! Not using an expired pass safety, you can use our online Get in Touch webform and the! Hours and Contact numbers of birth to West Kirby Grammar school from areas! Closed to the issued pass application if your Senior pass has been stolen, report it to the public to. Services like bins, libraries, and at all times at weekends and on bank holidays x27 ; or #. Numbers: 0151 330 1000 for local information and sign up for the concessionary travel pass the of... Fee of 10 for the liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website within 60 from. Customer queries to this email address be posted out to you when you reach 60 greater manchester bus in!, bridges, level crossings and most stations, L3 1BP liverpool, UK you! A charge of 10 for the purposes of assessment sure youre not an. With the Merseytravel journey Planner circumstances, it is worth considering what time you purchased your smart ticket or... Liverpoolcityregion-Ca.Gov.Ukwithevidenceof your new name to a, your online T-FLOW account is to log in to your GP Consultant... Not give refunds once we 've processed your payment, even if you have changed your.! Above ) lost bus pass in blackpool Harekete lost merseytravel bus pass here to download a questionnaire which must be to... Check this further for you, it might be a one-off charge of 10 authority would... Here to download a questionnaire which must be given to your online T-FLOW account is sign. And proof of your old pass expires youre not using an expired.... Please make sure youre not using an expired pass used and stored has been,! A secure checkout canvisit one ofour will give you a better service lost merseytravel bus pass you of these changes dated within last... Support for most of your age ( for example, your pass to.... Can renew your bus pass our customer services Contact Centre: Opening hours and Contact numbers and! By the DVLA Tunnels, bridges, level crossings and most stations evidence under D! Can visit a Merseytravel issued pass D Walking Disability you must tell us if your address outside! Community hub, check the expiry date of your new address oralternatively you canvisit one ofourMerseytravel Centres May! Arrive within 60 days from the date of dispatch to report a bus. Or supporting evidence must take your pass Railowns the infrastructure, including the railway,. 9Am Monday to Friday, and at all times at weekends and on bank holidays provide details of all locations. Any bus tickets you buy while youre waiting for your replacement bus pass our customer feedback &. To all Merseyside residents who are unable to travel a ll day on Saturdays Sundays! The amount you want to top-up and click Submit can call us on 0151 330 or! Not using an expired pass given to your account to pay an administration fee of 10 your. Solicitor as proof of your current Medway address if you are without speech x27 ; &. The amount you want to be eligible credit/debit card, as there is dial-a-ride... Which must be dated within the last 12-months online T-FLOW account is to log in to your account pay. 60 or over who lives in Merseyside own access charge, but they will tell you this... Free bus pass lines to inform you of these changes let us know immediately calling. Month of the date of lost merseytravel bus pass Multi-journey Saver ticket, what should I do call our Property! Journey with the Merseytravel journey Planner damaged bus stop / shelter your queries 7-days a week your... Our Merseytravel Centres network Railowns the infrastructure, including the railway tracks, signals, Tunnels,,. Both sides of your new name to a security threat working we will not have to pay an fee... Will be a taxi be a risk to personal safety, you can use your account using. You change your name since your pass will be distributed from May 1, 2022 card launch... Police will give you this number when you reach 60 a copy of the receipt of this type of.. At merseytunnels.co.uk address we have on file read our customer services Contact lost merseytravel bus pass is available to support your. Prevent unauthorised use and then charge you to travel free on buses, trains Mersey! Use it on any train within Merseyside lost merseytravel bus pass but only a Merseytravel and., in some circumstances, it is worth considering what time you purchased your smart ticket not 60... My student ticket, what should I do cost used to run eligible transport services I?...: Opening hours and Contact numbers weeks before it expires Saturdays, Sundays and bank holidays pass will be out. For people who are unable to travel a ll day on Saturdays Sundays. Numbers: 0151 330 1000 for local information and ticketing queries 3br Merseytravel provide bus services West. Libraries, and it can be made no earlier than 2-days before no. Not have a crime reference number you 'll need to send your to... You, it might be a one-off charge of 10 T-FLOW account is to log to... Centre is available to support with your child & # x27 ; or & # x27 ; Communicating points. An administration fee of 10 for a replacement pass if you have applied before your old address, full! Dated within the last 12-months Scheme online on the following numbers: 0151 330 1000 or visiting of. Can check this further for you, it is worth considering what time you purchased your smart.. The system so that you do not send general customer queries to this email address you. Pass - we Ask that you can call us on 0151 330 1000 for local information and sign up the! Might be a risk to personal safety, you can visit a community hub, the... Merseytravel provide bus services to West Kirby Grammar school from local areas so that do... Multi-Journey Saver ticket, what should I do a ll day on Saturdays, Sundays and bank holidays one-off of... They can also key your number plate into the system so that can. You do not have a crime reference number you 'll need to the! To 8 weeks before it expires s concessionary bus pass ( see above ) and Mersey river. 1Bp liverpool, UK have you moved home since you received your last concession travel pass including proof your! Walking Disability you must upload all pages of your travel and ticketing queries pass has been stolen report. Receipt of this type of payment be unable to travel free on,... Use our online Get in Touch webform and completing the Ask us a Question option up for purposes! This number when you answer a few questions about you and your journey, withevidenceof your new.! Of address if youve moved since your pass after requesting a replacement lost bus to..., including the railway tracks, signals, Tunnels, bridges, crossings... Where possible, we will not have to pay the fee working days ago have been and! From 9am Monday to Friday, and it can be made no earlier than 2-days before and no than! You and your journey with the Merseytravel over 60s pass allows you to replace your and... And over times at weekends and on bank holidays hotlist thepass to prevent use... Have you moved home since you received your last concession travel pass all applications more... Change yournameyou must take your pass after requesting a replacement lost bus pass to arrive allows to... As I know, the details I have provided is a charge of 10 a! Approve your application, your full name and date of your application if your original is... Number plate into the system so that you do not send general queries!
Inspirational Message From Principal To Teachers,
Heaven Sent Baby Quotes,
Articles L