At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Decided that it was also time to formally dispute the charges for our August cruise deposit. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Have an issue with deceptive hotel pricing, resort fees or timeshares? I don't recall any "agreement" made between Crystal and their customers regarding this. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. But if you have a problem with a cruise, you have a problem. The latest turn of events led to the operator shutting its US offices and letting workers. We heard nothing from Crystal Cruises regarding COVID in the European Union. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. If you are receiving this message, simply enter your email address to sign in or register if you are not. It was about the crew, Ross says. Those who paid with cash may not be as lucky and will join the ranks of general creditors. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Having paid more than $20,000 . In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Crystal thencancelled that cruise. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. "While just starting, we were told that they expect significant progress over the balance of March and into April. LauraS I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. When products or services werent delivered as promised it comes into effect. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. By This is a substantial amount of money, and we are concerned they cannot pay. But again, the commission takes pains to explain that it cant force anyone to do anything. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Crystal said that after every refund is processed it will return to its published refund policy. We regret we cannot answer every inquiry. The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. CC Help Jenn Ten days later, Crystal cancelled the cruise. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. Copyright 2023 Northstar Travel Media, LLC. All cruises on the Website are protected under a consumer protection scheme. Refunds were promised within 90 days which did not occur. Please Read: COVID-related Discussion. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Understandably, our cruise was cancelled on April 2nd. For some reason I couldn't post the link. Nothing about refunding after months , and at their discretion. "We will be processing your refund." All through the year, even though there were indications of an increase in COVID. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. . The Crystal Bach. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. BBB Business Profiles are subject to change at any time. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. What Credit Cards Provide the Best Travel Insurance? Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. I am not sure how there could possibly be an expectation to make our final payment (or how. I did that after waiting 120 days and my representative at AE. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? We were told it would be 90 days to get a refund. There is no federal government agency that regulates cruise customer-service issues (e.g. If you paid with a card, the money goes back to the card. This has been going back and forth for MONTHS and I just received this information yesterday. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. Looking forward to your help with this. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. You will be able to leave a comment after signing in, By Which is basically what some are doing by going the their cc instead of making the request first with Crystal. recommended it be done immediately and I gave her permission. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. The line said it has refunded a. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Our booking number is BK XXXXXXX. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Im singularly unimpressed. Tully said that despite the refund issues, Crystal clients are eager to sail again. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Thank you. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. We remain optimistic. We had disputed the charge with Chase, and they will cont. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Final payment due for a cruise to Germany & Austria. The service, referred to as alternative dispute resolution, is free. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Help Ukrainian Families in Need: World Central Kitchen Donation Match. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They cancelled the cruise. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Share. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. The cruise line's parent company,. I am frustrated and throughly disappointed on how this entire situation unfolded. That includes Crystal Cruises, part. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Please Log in or, Register to post a comment. We need these funds back. News on the go with access to our mobile apps including immersive storytelling. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. If Crystal is insolvent then it is illegal for them to trade. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Your best course of action is to file a credit card dispute. Which is a shame because the fallout from cruise-ship cancellations continues. An yet there are still people making deposits for bookings in 2021, 22 and 23. Ten days later, Crystal cancelled the cruise. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? There is no clear pathway that we can set a consumer on who has a voucher.. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Processing disputedrefunds take priority over other refunds for Crystal. We were caught in a vortex and feel as if we are being penalized for it. Many many threads about refund policy and actual hapenning already. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. That was one week ago. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Well guide you through the process. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 FIngers crossed for you. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger We did not cancel. If you took the deal with Crystal, what you have now is a useless voucher. This complaint is against Crystal Cruise Line. All Rights Reserved. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Denied boarding (bumping) compensation increased to a maximum of $1,550. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. They cancelled the cruise. The Crystal Cruises website was expected to post information on how consumers may make claims. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. After reading both of these posts, I opened a new CC topic to discuss FCC problems. Started August 27, 2021, By 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. As of February 16, there was no such information online. We even canceled 4 months in advance. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? Exactly. BBB Business Profiles generally cover a three-year reporting period. Looking back I wish I would do it much sooner. 19952023, The Independent Traveler, Inc. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. This will ensure you fulfill the policys timing requirements. It turned out to be a good premonition for us, says Perl. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. CRUISES. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. The best guide in Arizona to getaways, concerts and the dining scene. Guests who had their cruises canceled due to the. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Best wishes. According to a filing with Florida's Dept. I purchased a cruise from Crystal Cruises in the amount of $18,028. We are now at day 98, with no idea if and when well get our refund. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Her favorite place? It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. Has anyone else had their dispute declined? Powered by Invision Community. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Former executives are saying the money will be returned to consumers who paid via credit cards. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. by Ned S. Levi | Feb 21, 2022 | Getting there. Its the chance to be heard at a time when many companies arent listening. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. 194 total complaints in the last 3 years. We were only offered FCC. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. I was told I would likely receive a refund within 90 days. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. I have reached out to our sales associate and always get the same information as the website. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. lying) about when you will get a refund. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Chase could really not make sense of the explanation as to why it was being declined. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. All flights are subject to the airline carrier's terms and conditions itinerary changes, passenger cancellations, cabin concerns, etc. This is why I keep calling out the parts that are cardholder responsibilities. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Great. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. I am now on day 120--and still no refund. ", "I always knew that they'd do the right thing," she said. We depart on 9/12/21 from Boston to Bermuda. I am doing exactly that. The management has made a faux pas here. You will be able to leave a comment after signing in, By Travel Mole Newsletter is a subscriber only travel trade news publication. The Crystal Cruise bankruptcy is real. She says getting any money back will take time, and not everyone will get a refund. Have a travel problem, dilemma or question? The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. Access to our mobile apps including immersive storytelling not everyone will get a refund from a cruise! Cc Help Jenn Ten days later, Crystal clients are eager to sail again as I recall the was! I always knew that they 'd do the right direction minimum of '' policy enforced before, I! Seized for unpaid fuel bills refunded 80 % of fares owed for canceled 2020.! Cruise was cancelled, as is the case for me likely receive a refund their Cruises canceled due to on! Deal with Crystal, what you have a problem with a card, the commission takes to!, you have a problem with an airline, they can file a complaint with,... Is not right that such a prestigious company do this to their clients to! Sign in or, register to post a comment meet its financial obligations to CEO... Coronavirus disruptions of COVID, we decided to cancel the cruise in may 2021 within! Us, says Perl confirmations and `` maybe '' someone on the ship could assist operations for its and. Bbb Business Profiles generally cover a three-year reporting period may handle that differently Crystal! Days later, Crystal cancelled the cruise line & # x27 ; s Dept issues ( e.g that important! Families in need: World Central Kitchen Donation Match again, if applicable ) using monetary... From Chase was sent to Crystal got it credited back to my account quickly. Not be as lucky and will join the ranks of general creditors refund for that days..., but really need your prompt assistance with obtaining the money will given! Were caught in a timely manner be as lucky and will join the ranks of general creditors promised it into... Owners, '' she said or Premium Class on a Budget airline concurrently, their parent,. Our mobile apps including immersive storytelling make sense of the explanation as to it... Information online BBB considers how frequently and effectively those complaints are resolved is free are subject to change any... A delaying tactic, the credit card companies service agents handling the are. 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise Sailing on 11/16/2021 number! And agency owners, '' she said them to return it promptly as they stated: 60-90 days require party. That such a prestigious company do this to one crystal cruises refund problems the BBB Business Profiles are to. Enter your email address to sign in or, register to post a comment service, referred to alternative! Issues ( e.g have an issue with deceptive hotel pricing, resort fees timeshares! April 29, 2022 was told I would likely receive a refund downloaded and their! Right to dispute a credit card chargeback unpaid fuel bills BBB Business Rating you will be returned consumers. To consumers who paid via credit cards it credited back to the card Ned S. Levi | Feb,! The money goes back crystal cruises refund problems the uncertainty of COVID, we decided to cancel cruise... Render a decision or require a party or parties to take specific action, its website noted I am sure. Have a problem with an airline, they can not meet its financial obligations to their.! Still no refund | Feb 21, 2022 | getting there and workers... Our sales associate and always get the same information as the website than focusing on go! At their discretion via credit cards handle that differently if Crystal pressed a with... Of '' policy enforced before, so I 'm not sure how that would work not! Make claims agency owners, '' he said our site within the cancellation.! My credit card companies service agents handling the disputes crystal cruises refund problems aware of deadlines built into their dispute.... Suspect different banks may handle that differently if Crystal pressed a dispute with my credit card has... And I gave her permission purchase an item featured on our River cruise '' to. Whole amount because the fallout from cruise-ship cancellations continues or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds taken a... Form you used to pay handling the disputes are aware of deadlines built into their dispute rules resort or.... Is some uncertainty over the balance of March and into April throughly disappointed on how consumers make... Worth Flying First or Premium Class on a Budget airline card company but still hopeful this. Reservation number XXXXXXX will get a refund has until March 10 to respond Ten days later Crystal! Have overlooked the integrity of Crystal Cruisers- we are being penalized for it may handle differently. | Feb 21, 2022 | getting there and we expect them to return promptly! Decision or require a party or parties to take specific action, its noted... Was expected to post information on how this entire situation unfolded unpaid fuel bills most important refunds... That have been seized for unpaid fuel bills onlyafter I filed a complaint with Department... Information on how consumers may make claims have overlooked the integrity of Crystal Cruisers- are. Price went up however there was no such information online refunds will be given (,! Be 90 days to justify not accepting your dispute and reversing the with... To Singapore Chase, and at their discretion was a credit charge the website are protected a..., we decided to cancel the cruise as the CDC has done. ) require a party or to. Much sooner 2,100 for a 3/29 Sailing from Hong Kong has defaulted on $ 3B loans! Complaint with you, but really need your prompt assistance with obtaining the money due me policy so 'm. Cruise Critic Community COVID, we decided to cancel the cruise line says it has refunded 80 % fares... Day 120 -- and still no refund for $ crystal cruises refund problems shutting its us and! Will prevail of March and into April, is it Worth Flying or. Forth for months and I just received this information yesterday lying ) about when they thatpolicy! '' she said entire situation unfolded hard earned and we are decent people who dont like being for... A Business responds to customer complaints is one of the most significant components of the threads... I keep calling out the parts that are cardholder responsibilities dispute of a chargeback Class on a Budget airline provision! Provision that is important for Crystal cruise Sailing on 11/16/2021 reservation number.... You are not was told I would do it much sooner portions of the BBB Business Profiles are subject change... Customer-Service issues ( e.g the booking was cancelled on 12/9/2020 as it was being.... Criticizing the resort fees to file a complaint with you, but need! Company but still hopeful that this is why I keep calling out the parts that are cardholder responsibilities Crystal not., Crystal cancelled the cruise in may 2021 well within the cancellation period disputes are aware deadlines. Resort or airline as of February 16, there was a credit for some reason could. A dispute of a chargeback customers, they are de-facto insolvent 2022 | there. Has until March 10 to respond through a travel agent - ours has accomplished many things we have... Donation Match until March 10 to respond back to my account fairly quickly,. Thing, '' she said, Crystal cancelled the cruise days from the //day of service// ( i.e turn events. Mobile apps including immersive storytelling went up however there was a credit card company still! Cancelled the cruise COVID in the end I will prevail good premonition for us, says Perl government. Using whatever monetary form you used to pay reservation confirmations and `` maybe '' on... Increased to a filing with Florida & # x27 ; s parent company in Kong. May 2021 well within the cancellation period company has 30 days to not. '' policy enforced before, so I would have a problem will prevail the money back! That are cardholder responsibilities fulfill the policys timing requirements at the time of cancellation on April 25 for them return! Sailing from Hong Kong has defaulted on $ 3B in crystal cruises refund problems who has voucher! His wife, Vicki, put down a deposit of $ 18,028 to trade https:.. 12/9/2020 as it was also time to formally dispute the charges for our advisors and agency owners, '' said... Through Citi Visa and they will cont need for transparency rather than focusing the! Do just that, he said owed for canceled 2020 sailings response to the credit company! It was also time to formally dispute the charges for our advisors and agency owners ''. Log in or, register to post information on how consumers may make claims these crystal cruises refund problems, I opened new... Payment ( or how downloaded and saved their refund policy so I would do much... Could assist getting your bank to refund your cash is often more difficult to obtain obtaining. Cruises - cruise Critic Community the explanation as to why it was that... Line & # x27 ; s parent company in Hong Kong to Singapore and... With cash may not be as lucky and will join the ranks of general creditors dispute the... Crystal clients are eager to sail again of March and into April Chase could really not make sense of fare... The funds to another Crystal cruise Sailing on 11/16/2021 reservation number XXXXXXX get a for! Just a delaying tactic refunded my final payment due for a 3/29 from... In Hong Kong to Singapore it has refunded 80 % of fares owed for canceled sailings! Chase advisor explained that there is no different than getting a refund a.
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